Account Warranty

1v9 Accounts Warranty:

At 1v9, we are committed to ensuring customer satisfaction and security with every purchase. To support this, we offer the highest quality and extensive lifetime warranty for all accounts bought through our platform, guaranteeing a seamless gaming experience.

Warranty Coverage Details:

• Account Security: Should your account be compromised or banned through no fault of your own, 1v9 guarantees a replacement or full store credit for the amount paid.
• Account Accuracy: If the account delivered does not match the sale description, you will receive a replacement or full store credit.

Additional Warranty Protections Include:

• Non-Fault Bans: Coverage extends to any bans that occur due to actions by the game publisher and not due to any fault of your own.

Exceptions to Warranty Coverage:

• Scripting or Third-Party Software: Any bans resulting from the use of scripts or unauthorized third-party software are not covered as these are prohibited by game publishers.
• Toxicity: Accounts banned due to toxic behavior are also not covered under warranty.

Summary of Coverage:

Our warranty specifically excludes any bans resulting from your actions. It protects against issues out of your control, ensuring peace of mind.

Support and Warranty Claims:

• Contacting Support: If you encounter any issues, reach out immediately via our live chat or Discord community server. Avoid using the account further until we have provided assistance.
• Detailing the Issue: Provide specific details about the problem, including screenshots or error messages, to help us resolve the issue efficiently.
• Resolution Process: Our team will promptly investigate and resolve the issue, which may involve account replacement, recovery, or a refund.

Lifetime Warranty: All accounts from 1v9 come with lifetime warranty coverage.
We pride ourselves on responsive and effective customer service, aiming to swiftly resolve any warranty claims and ensure you are completely satisfied with your purchase.

For assistance or to claim your warranty, our support team is readily available through live chat.

Marketplace Warranty:

At 1v9, we prioritize your safety and satisfaction when purchasing accounts through our marketplace. To ensure your protection, every account order comes with a complimentary 14-day warranty.

Key Warranty Details:

• Active Warranty During Disputes: If any issues arise with your new account, you can initiate a dispute. The warranty period remains active throughout the dispute resolution process, even if it extends beyond 14 days.
• Seller-Vetted Accounts: Please note that accounts on the marketplace are provided by sellers who have been rigorously vetted by us to ensure you receive the highest quality and most secure accounts possible.

Warranty Coverage Includes:

• Account Malfunction or Misdescription: If the account doesn't work or isn’t as described.
• Unauthorized Access: If you lose access due to account recovery actions by the seller.
• Transfer Bans: If the account is banned due to ownership transfer.
• Seller-Related Bans: If the account is banned for offenses committed by the seller prior to the transfer.

Warranty Exclusions:

• Personal Misconduct: Any bans resulting from your actions, such as using cheats.
• Non-Seller Related Access Issues: Loss of access due to reasons unrelated to the seller, like forgetting your password.
• Non-Compliance with Seller Instructions: Issues arising from not following the seller’s specific instructions, e.g., contacting game support when advised against it.
• Resale of Account: Warranty becomes void if you resell the account.

Resolution Process:

• Claiming the Warranty: Raise a dispute by providing details of the issue. The review process may extend beyond 3-5 days if the seller is involved in resolving the claim.
• Refund Policy: Once your warranty claim is approved, you'll receive a refund of the purchase price, minus any warranty fee. The warranty does not cover items on the account or other additional expenses.

Post-Warranty Support:

• Continued Assistance: After the warranty period ends, while a money-back guarantee is no longer provided, 1v9 remains committed to assisting you. If issues arise, first contact the seller through the order chat. If there is no response from the seller, reach out to 1v9 support, and we will intervene on your behalf.

Our goal is to ensure a secure and satisfactory experience for every transaction on our marketplace. If you need assistance or wish to file a warranty claim, our support team is readily available to help you navigate the process.