Pending Orders At 1v9

Q: What Does "Pending" Mean?

A: An order marked as "pending" indicates that your payment is still being processed. This typically occurs with payment methods like EPA and Klarna/Sofort, which may take up to 3 days to process. Please note, this processing delay is managed by Stripe, our payment processor, and not directly by 1v9. As soon as the funds reach us, your order will be automatically delivered.

Q: How Long Does It Take for My Order to Be Approved?

A: Orders are typically approved within 1-3 days. However, we strive to offer flexibility. If you'd like to receive your order immediately, please contact us—even if the payment hasn't fully processed yet.

What Happens Next?

Email Notification: Once Stripe confirms your payment and we receive the funds, your order status will automatically update to "paid." You will immediately receive your order details via email and through your dashboard.

Need Further Assistance?

At 1v9, we are dedicated to ensuring a smooth and secure shopping experience. If you have additional questions or concerns, feel free to contact our support team—we're here to help!