How do I receive account information from my seller?

Here's how to receive account information from your seller on 1v9:

1. Access Your Dashboard: After purchasing an account, you'll be automatically redirected to your order page displaying all necessary account details.

2. Locate Your Order: If you have trouble finding this page, simply go to your dashboard, select the relevant order, and click on it to view your account information.

3. Seller Communication: The seller will provide you with all required details and assist you in transferring the account's associated email (if applicable) through the 1v9 chat.

After receiving the account details:

• Verify Credentials: Log into the account immediately to ensure all provided login information is accurate and functional.
• Check Account Description: Confirm that the account includes everything outlined in the original offer description.
• Access Associated Email: If there's an email linked to the account, make sure you can access it successfully.
• Update Passwords: Immediately change the passwords for both the account and the linked email to secure your purchase.
• Enhance Security: Enable two-factor authentication (2FA) on both the game account and the email for added security.

If you encounter any issues, such as incorrect account information or discrepancies:

• Communicate Directly: First, reach out to the seller through the order chat. The seller is required to assist you in resolving any issues.
• Raise a Dispute: If the seller is unresponsive or unable to resolve your problem, use the "Raise a dispute" option. The 1v9 team will review your case and provide assistance or a refund if necessary. Note that the dispute option becomes available when the order status is "Pending Delivery" or "Order Delivered."

You can learn more about our dispute resolution process here.